• March 1, 2024

Kiếm tiền từ Dropshipping – Hà Phương Anh, CRO OpenCommerce | Vietnam Innovators S2 EP02

Welcome to the 2nd season of Vietnam Innovators! Today, I’m honored to welcome a very special guest! She’s currently in Hanoi, during this difficult lockdown. I would like to introduce you guys to Ha Phuong Anh. She is Chief Revenue Officer at OpenComm

Welcome to the 2nd season of Vietnam Innovators! Today, I’m honored to welcome a very special guest! She’s currently in Hanoi, during this difficult lockdown. I would like to introduce you guys to Ha Phuong Anh. She is Chief Revenue Officer at OpenCommerce. Hello Phuong Anh! Hello Ruby, hello everyone! Thank you Ruby & Vietcetera for inviting me to today’s show. I am Ha Phuong Anh, CoFounder, CEO & Chief Revenue Officer at OpenCommerce Group. We are a product ecosystem that brings cross-boarder E-Commerce to the next level, specifically in dropshipping & print on demand I wonder if you would like me to briefly introduce our dropshipping & print on demand model? Because it’s still quite new in Vietnam.

Yes, definitely. I’m very curious about OpenCommerce, your formalities and model as well. I’ve been wanting to ask this. Let’s say you got to meet Mark Cuban, a very famous investor, in an elevator. You have only 30 seconds to tell him about your interesting business model. Then how would your pitch to Mark be like? Yes. Before I go into the like you said, elevator pitch, I’d like to briefly introduce to our listeners about our dropship & print on demand model. Dropshipping is a method where sellers doesn’t need to keep products in stock. When an order is made, a third party supplier will ship directly to the buyer.

Print on demand model is similar. The only difference is instead of available products like dropshipping, it focuses more on designs printed on the product. Like tees, cups, shoes, or blankets. This would help sellers and buyers express themselves better. Going back to your question. Mark Cuban is a very famous Shark, right? I wouldn’t just go in about the product, but rather the current state and values that Open Commerce could provide. It’ll be like this. “Hello, I’m Phuong Anh, CRO at OpenCommerce. So happy to meet you by chance today! I wonder if your business have been affected by the the global pandemic? I heard that the unemployment rate in 2020 has reach 14.8% due to the pandemic.

We have a solution to improve the economy, creating jobs opportunities for many through global ECommerce. I think it’ll be very helpful to solve the economy problem that many countries are struggling with. where the US has the most potential for success. Would you like to discuss more this Thursday?” Yes, that would be our pitch. Very interesting! Thanks for sharing. You’ve been working in dropshipping for 10 years now right? Yes, that’s right. Your journey up until Open Commerce is very long, it’s taken the entirety of your career. Then what makes you want to pursue dropshipping or to be more exact, ECommerce in your career up until now? I got into Marketing & ECommerce by chance.

My background isn’t Marketing. I majored in Diplomacy. Nothing to do with Marketing. After graduated, of course I have to do an unrelated job. Because only a few will be selected into office each year. I don’t really have love for it and not that excellent to be selected either. So just randomly pick Marketing, without know what this field is actually about. But when going to work I couldn’t stand the boring and mundane ways of a 9 to 5 job. Others would have mid life crisis, right? I have a crisis right at the beginning of my career. So I quit my job after 3 months, by going on exchange and traveling to Europe.

When I’m back to Vietnam, I didn’t want to repeat the same cycle. I wanted to find new opportunities to challenge myself at places where I could freely grow instead of being a part of a developed system. That’s why I joined the predecessor of OpenCommerce. Which is team responsible for Sieuweb, a drag and drop website builder for Vietnam. When I tried that product made entirely by Vietnamese, I found myself very interrested. Because it’s a new technology and no one in Vietnam has done it. During my 10 years with the team, we’ve put out many products. There are successful ones, but the failed ones are a lot more.

But it seems like not many knows about those failed ones. We’ve been through several ups and downs. But the one thing that I love the most that has been keeping me here is that I’m always able to grow and able to approach new, interesting things and create values for the community. And you know, Technology is a fast growing industry, and the Marketing industry also change rapidly. Both industries are very harsh. It doesn’t only require us to grow along the industry but also require us to be young with it too. To have enough experience to adapt and predict the market, while having a fresh mindset to get on with new trends and technology.

It’s really exciting!. Okay!. There’s a quote that I really like. by Jeff Bezos,. the founder of Amazon.. Which is in the same industry as you.. He said that overnight success needs 10 years. of overcoming challenges.. And you’re going to reach that mark soon.. Maybe your overnight success is on the way.. I hope so too!. Speaking about overnight success,. we’ve had a conversation where you shared that. up until now, your annual revenue has reached. about 10 million dollars.. Annual run rate, right?. So I wanted to learn more about your process to that.. Firstly, why dropshipping. Because ECommerce is very broad,. there are many customers, so why did you choose it?. And where does the dropshipping model or OpenCommerce. create the most value for your customers?. Yes. To answer why I chose dropshipping and print on demand,.

It has to do with our old products. Our first product was Sieuweb. A website builder for the Vietnamese market. One year after we publish, we got a lot of users. We had about 90 million users. I think this is a pretty good amount but many of them didn’t want to pay. Even though it’s painful But we’ve learned a lot about the market and products. So then we released Beeketing. An automatic marketing solution for middle to small online businesses. So we based on what we learned from Sieuweb, which is after our customers get a beautiful website, customers still could make any sale. So Beeketing was there to provide real values for them.

We tell them “use Beeketing to increase your sales, you’ll make more money and it’s entirely automated. Beeketing was well received by many, the feedbacks were positive and the revenues were good. But after operation for a while, we realize we always have a cap above us which is the platforms that we work with. So Beeketing is an app that support platforms like Shopify, BigCommerce, WooCommerce. This is also a question investors have asked us when they approach the Beeketing project. So then we decided to build our own platform. After researching, along with our years of experience in ECommerce, we’ve found a niche market that’s full of potential, which was dropshipping and print on demand.

From our experience, market’s potential, and economic trends, or that individuals getting more startup opportunities, and the shift from ECommerce to more personalized products. We think that this could work so we decided to create ShopBase, the first product in our ecosystem that elevates crossborder E-Commerce. To answer your second question about the values that we provide. This is also something that I am very passionate about. Firstly, a really cool factor of this model is that the market aren’t limited by available sellers. We can train our own seller, creating our own set of customers. To which help create new businesses.

Create more job opportunities for people. This is the part that I really love. While working with our clients, I was also inspired a lot. Like when someone learn about it, they go from doing something nonrelated like programming, design, to being a business owner, creating job opportunities for many. Since 1990, the world’s population in porverty have decreased from 1.9 billion to 650 million, thanks to crossborder E-Commerce, where China & Vietnam had the most success. So global ECommerce could really help millions of people to have a better life. So we really wanted to improve it and that’s what we really persue.

Secondly, we can connect supply chains. We can increase export for Vietnamese products. Help improve Vietnam economy instead of just increase supplies from other countries. Thank you for sharing with us! Then what’s the different between dropshipping of OpenCommerce compares to other dropshipping models, like Shopify? Yes. Our difference between Shopify is that we have an open ecosystem. Where clients can freely select their supplier. While we will also provide from A to Z for them. For example, to have a dropshipping website on Shopify clients have to register to use Shopify’s website. Then having to find their own payment gateways, suppliers.

Take care of fulfilling orders, shipping and customer service. Each part of this process takes a lot time and effort to start, as well as maintain. While OpenCommerce’s open ecosystem is different. We’ll take care of everything to them. From websites that’s optimized for dropship or print on demand, to payments, fulfill orders, shipping and customer service. Our clients could just focus on sales, how to get those orders, while we take care of the rest. We also have workshops on how to make sales for our customers too. Our clients could also choose their own supplier if they wish, not everything has to be from us.

That’s the difference and goal that we strive for, to provide from A to Z for our clients, and master it so clients would pick our services despite having other choices. That’s our difference compare to Shopify. But the biggest difference lies within the values that OpenCommerce brings, like I’ve mentioned before, to boost global ECommerce, allow people to have a better lives and create valuable businesses. OpenCommerce’s ambition is very big, especially in your vision which is to take care from A to Z for your clients. That’s a huge ambition. I bet that comes with a certain risks and challenges.

Could you share more about those challenges you have to face? The biggest challenge of this business model is supply chain and shipping. Because goods are produced in many countries and we have to ship globally which leads to issues with supply chains and time of shipping. To solve this problem, we need to build a network of suppliers that are diverse enough and locate in different countries in order to minimize the risk. And the scaling process of OpenCommerce, like we’ve mentioned before, have reached 10 millions in annual revenue. I wonder if it’s accurate? This is from my last conversation with you few months ago So what would be OpenCommerce’s biggest milestone for scaling from 0 to 10 million dollars? For us to reach 10 million for ARR like now is a whole process of connecting the dots.

It’s the results of connecting the lessons and milestones in the past for us to quickly grow like last 2 years. First milestone is 90 thousand users in 1.5 year for our first product that I mentioned, sieuweb.vn, a website builder for Vietnam, released in 2012. Even though this isn’t our successful product, but we’ve learned a lot from it. I’m sorry to interrupt you, but you mentioned having 90 thousand users but no one wants to pay. So I’m curious about why does no one wants to pay? So sieuweb.vn is a website builder that help local brands build a website, but while we were working on it, sales via websites isn’t popular yet.

At the time, it was in 2012, 2013. The ECommerce model is still very new. Pepople aren’t used to going to a seller’s website to purchase items. Usually they’d buy from ECommerce platforms like En Bac. Or they used to buy from Facebook, Instagram, they’d buy on social medias, it’s a lot easier for them. And when there’s a website like that, seller in Vietnam don’t have experience in sales and marketing, so they couldn’t promote their products. They can’t promote their website so customers could reach them. Another thing is online payment hasn’t been popularized yet. Things credit cards or EWallets aren’t popular yet.

So paying through websites are a bit difficult. So we deemed our product as not suitable for the market at the time. Was it too soon? Yes, it was too soon and it’s still too soon right now in Vietnamese market. For Vietnamese market, users are still used to purchasing from marketplace like Tiki, Shopee. Or from social medias like Facebook and Instagram. Firstly it’s simpler and more convenient for buyers. Secondly, there are traffic for sellers. Sellers don’t have to invest too much into ads to pull traffics into their website but instead they bring traffics straight to their page. Thank you for sharing! Going back to your scaling process from 0 to 10 million dollars.

After that failure come the next journey. Could you tell us about it? Yea sure! The next milestone is most memorable, which is in 2018. Beeketing reached 1 million global business clients after 4 years of it’s release. This is a really significant milestone for us after 4 to 5 years developing Beeketing. The next milestone is probably most memorable for me personally. Which is in 2020, only half a year after releasing ShopBase, our monthly revenue for ShopBase has reached the same amount as our monthly revenue for Beeketting. And why it’s so memorable is to be able to reach such growth within a short time is the results of many trials and errors, and experience in developing products, developing markets or human resources from years before.

Once we reached 10 million AR, we’re currently heading for a milestone that we call ‘to the moon’, which is 100 million AR. Okay, to become a unicorn, right? Last time we talked, you’ve share with me that you guys are going for the Chinese market and had already have a good revenue here. I think this is really interesting and I’d like to know more. China is a huge ECommerce market. But from what I know, people tend to see Chinese market as not very friendly to foreign businesses. They have strict policies to protect their local businesses. Even Google or Facebook struggled with this. Then why did your team chose Chinese market as the second biggest market, after Vietnam? At OpenCommerce, we have a culture that I think is really cool, which is not afraid to try new thing or hardships.

So we picked the Chinese market because, one, this is the top market for supply chains. It’s the biggest hub for dropship in the world. two is the potential for crossborder commerce of Chinese market for merchants is huge. While ECommerce within China is getting saturated and difficult to compete. And with the spirit of willing to try new things, we set up a process to test the market. And fortunately, after 6 months, the Chinese market have shown good signs, and now it’s our second biggest market. One of our viewer from LinkedIn, Bach Pham, a data scientist based in Canada, wanted to ask you a question.

Which is why would OpenCommerce wants to join such a harsh market like China when Vietnam still has a lot of potential? What do you think about it? Yes! The reason why we want to join the Chinese market It’s true that Vietnam, our local market, has lots of potential. But we’ve gone through our desired journey which is to acquire the Vietnamese market to a certain point. So we’ve reach that goal already. So now our next step is to create our own market in Vietnam instead of acquiring available market. But to go from 10 million to 100 million then we need to take bigger steps, we can’t just stay in the Vietnamese market.

That’s why we wanted to expand to other markets. China is just one of the markets we wanted to expand to. And we’ve been very fortunate to have good results so soon. And we’re wanting to expand to other markets too. Okay, thank you Phuong Anh. When you move to Chinese market, there’s probably certain challenges right? Yes, that’s right What were some of the challenges you face here? And what did you do to overcome it? Here in the Chinese market, there are currently two biggest obstacles. The first one this geographic distance. Although most of the work can be done online. But a known trait of Chinese market, similar to Vietnam, is that there has to be human connections in order to have trust and collaboration.

The second obstacle is language. What you said is true, they aren’t friendly to foreign businesses. I’ve been to China too and 100% all the signs are in China. All informations are written in Chinese as well. I remember one time I was craving boba, so I went out to buy it. After using all sorts of body language, Google translate, I finally got 1 cup of boba. So unable to understand Chinese is really difficult to fit in. To overcome those two obstacles, we did 2 steps. First is we hired Vietnamese who has lived and studied in China. So they’re fluent in the language, and familiar with Chinese working styles.

And because they’re Vietnamese, they work really well with our team. By having a team based in Vietnam that aims at Chinese market, we could develop our online channels first. After forming a decent team in Vietnam and a good amount of users of our product, as well as having a better connection with clients, then we start to employ Chinese people in China so we could start working offline. Step by step, we were able to scale in both online and offline in China. So what are OpenCommerce’s ambitions in Chinese market for upcoming year? What comes next after China? Where would you go for? Yes. Our ambition is to become the number 1 global ecosystem in dropshipping and and print on demand.

And the Chinese market is not an exception. Thanks for sharing with us about OpenCommerce from your early days, overcoming challenges, like having users who don’t want to pay to having an impressive revenue for a startup in dropshopping and is based in Vietnam. Now I’m a bit more curious about your startup journey. Let’s not talk about businesses but more about you and your journey. Because behind every successful businesses will always have amazing stories about the founder. Other than you, who is the other founder of OpenCommerce? And what are some of your struggles as a founder during your early days and right now? Yes. We have two cofounders.

Which is me and Quan. Quan works on business and product side while I work on the revenue side. In terms of my struggles during early days, it’s probably similar to other startups. Which is that I may be young and energetic but then I was still too young and inexperience. So I had to through a lot of mistakes that costed all my time, money and effort. And my struggle right now is to avoid becoming the bottleneck of the company. Which is to make sure that me, the founders or management teams to grow equally or faster than the company’s growth. So that goes into my next question. Usually when a business that grows really fast, its founders tend to face a challenge which is the company is too fast, and your growth, as a leader, isn’t as fast.

Then we need to catch up with our company’s growth. What did you and management team do to catch up or even grow faster than your company? This is a really interesting question and it’s also a puzzle that I have to solve. Fortunately, I am someone who enjoys learning. And I find learning new things to be very exciting. In order to grow fast, I need to be hardworking and focus on myself. I need to be a fast learner first. Another thing is, when joining the startup community, I was able to meet lots of talented people. Successful seniors who have been through my struggles. So when I’m going through hardship, I would come to them for advice.

And they’re very happy to support. When I got the chance, I would also share what I know, what I’ve been through with the community. That would help create a healthy community where you could learn a lot. Or even talks, like today’s show, for instance, I will also get to learn lot of new things from Vietcetera. After acquiring knowledge, then I need to systemize those informations so I could use it myself or share it with the managers, so we could grow together. Our company has a lot of open talk events where managers, or even just members, to share their ideas. And I also learn a lot from those talks with them.

I think the company will only grow when each individual within it grow. So ‘human’ is still the core value that we invest into. I’m quite like you, I also like to learn. That’s why I’ve always been with startups in my career. Here at startups, you could learn really fast. And it gives us enough room for mistakes and improvement. You mentioned that human is the core value, then how were you able to acquire the suitable, talent people for this company to become successful? For me, human is the most important part of business. So investing in human resources is one of the things that me and my team has been doing all these years.

In recruitment, I used to have an approach that was not effective. When recruiting, I didn’t put out a criteria for me to assess the candidate. Instead, I’ll just assess based on one of my own questions. This is a very unsuitable approach. Let me give you an example. I didn’t have a criteria for culture fit when I do interview. So I’ve hired people who didn’t fit in with the company’s culture. For instance, in our company culture, the most important one is honesty. So when I hired an dishonest person, it would be like a drop of color in a transparent cup of water. That color drop would spread really quick and would take lots of time to deal with the consequences.

Another trait would be to work enthusiastically and passionately. So if I were to employ someone who isn’t passionate, that could easily brings down the whole team. If you employ the wrong people. Before, when I was conducting interviews, I also asked questions about those traits. But I didn’t dig deeper and there are things candidates could show during interviews that may not be so true. So then me and the HR team tried to take a different approach and had 3 steps. One is from the core value and company culture, we’ll have a list of traits a candidate needs to have to fit in with our culture. Two is we had a set of questions and criteria to assess those elements.

We call it ‘culture fit interview’. And we’d dig deeper, not just staying on the surface. So we could see the truest side of our candidates. Three is that we’d have a procedure for us to double check by having multiple interview rounds. Especially with more important roles. That’s an example in terms of culture fit. And then there’s candidate’s abilities, which is about job fit, are they fit for the job. So we did the same, having a set of question, and assessment criteria and interviews that we could double check to ensure hiring the right person for the right role. That’s how we’re currently doing it.

This reminds me of a story that I learned from the founder of Airbnb when they hired their first employees. There’s a question they’ll alway ask, which is “if you receive a notice saying you only have 1 year to live, would you still work at Airbnb?” The question is just a theory, but when hearing the candidate’s answer, they will see if that person is culture fit and would they commit to Airbnb or not. Maybe in your company, it’ll translate into “enthusiasm”. Is “enthusiasm” the right word? Yes, that’s right. So with that enthusiasm, if they got one year left to live, but they’d still join a company, that shows a huge enthusiasm.

That’s a really nice question, I’ll add it to my list. I think they’ve change it from 1 year to 10 years. the ‘1 year’ was during their early days, but once they’ve grown, they changed it to 10 years so they could have a broader vision of their career. It’s a really cool question! I sometimes would use that too. Yes, it’s really cool! We start when we’re young, we tend to have a passion and a belief in our success in the future. But that comes with us making a lot of working mistakes. Mistakes of the inexperienced. Could you share with us a mistake you’ve made that you regret but you’ve gained a huge lesson from it? Actually, this morning I was just talking with miss To Hong Trang, Deputy General Manager at Digiworld, she is our mentor for this.

She has a really interesting take that I resonate with, which is in a business, there is no right or wrong, it’s just whether the approach work or doesn’t. If we approach the problem as right or wrong, then it’s too heavy and it could slow down the process of trying new things for HR. Because we as humans are afraid of being wrong. So when we look at it that way then HR wouldn’t dare to try new ways. Usually when one way doesn’t work, then I would try another way. It’s much easier, it’s also simpler and works better for me too. So to answer what was my mistake then I’m not sure which decision was really wrong, It’s more like a decision that didn’t work, right? Yea, I would say so.

As for a decision that didn’t work, OpenCommerce is currently testing 3 markets. Which is Vietnam, China and the US. The US market is the one that hasn’t work yet. The main reason why we think it hasn’t work is because the product isn’t market fit. So we had to find the product market fit for it before we could scale. But then my mistake was, even though I’ve worked on product a lot but I still haven’t found the product market fit yet invested a lot into marketing for US market, just because the product has already worked in other markets. This is a really big lesson. Product market fit will varies between markets and when you scale up in a market, the product has to evolve in order to reach the next level of product market fit of a bigger market, right? I’d like to ask something a bit personal.

I find that founders of a startup, especially ones that grows really fast, they have to face a lot of challenges. And we’re only human, we can’t be positive all the time. Even though we try our best to keep up that positive attitude. So this question may be a bit tough. Which is when was the last time you wanted to quit? How were you feeling at that moment? And why did you chose to continue? I haven’t reach to the point where I want to quit yet. I would say I really enjoy working. But it does exhaust me sometimes. In business, there will always be some kind of problem. Small boat, small waves big boat, big waves right? And I’ve been working constantly for 10 years so sometimes, I do get burned out.

When that happens, I’d “turned off” myself for a few days by going on a trip. After fully charged, I’d be ready to continue. And for why I chose to continue until now, it goes back to the reason why I started. Which is to create values for our communities. And the values of OpenCommerce is to “empower ECommerces brands to launch, grow and succeed” We wanted to support ECommerce business to start, grow and scale up globally. That’s why I started and continue until today. Thank you for sharing! With a spirit like that, OpenCommerce will be with global growth and success. And with that success, you could support millions of small businesses or startups with this business model.

I’m really proud that I know someone from a startup like OpenCommerce, who is giving amazing contributions. Now, I won’t ask you questions that are more serious anymore. This would just be a fun and fast round. It’s like questions for Tiktokers. Just fun questions to answer in 60 seconds. Let’s call it the “Lightning round”! This is a new format for season 2! So listeners could learn more about the guest. Your first question for the Lightning round is What do you like the most about your job? Always changing and always have new things to learn. What do you hate about your job but have to do it anyway? I can’t think of one right now.

Because if there’s anything I dislike, I would find a way to change And fortunately, I could freely do that with my position. What would be your super power of choice and why? I really like to travel and explore new lands, so back then, I’d probably pick teleportation, to go anywhere I want in a snap of a finger. But now I realize it doesn’t matter where I go, what matters is with who, so I changed. If I’m the only one who can teleport then it’s boring. Now I’d like to be fluent in every language in the world. I think that every kind of work in the world are based on connection and communication.

So if I were to have this ability, everything will be convenient, for both travel and work. It’s also easier to approach and learn new things. It already sound so exciting! What is the best advice you got recently? The best advice I received recently is to focus on things that I can control. You know, the pandemic is getting more complicated. Then things like health crisis, natural disaster, economic depression, are things that we can’t control. Or we can’t control other people. So I just focus on myself and things I could control. I realized that everything can be analyzed, breakdown into parts to find the problem, and come to a solution.

When I’m stuck, I would break it down, to see which part I can and can’t control, then only focus on what I can control. I assume the best and worst scenarios, and what would I do for each scenario, how would solve this problem. I once heard this phrase somewhere, which is “the secret to happiness is low expectation” At first, I agree with this. But gradually, I changed my mind. I could definitely aim high, expect high. But I wouldn’t be afraid if things didn’t happen like I expected Because I’m already mentally prepare for it. That’s the best advice I’ve received recently. What is your bedside book? It is “The hard thing about hard things” I wonder if you’ve heard of it? It’s also one of my favorite one.

I think this book is like a howto guide for founders, CXOs or leaders. It instructs you from A to Z, every kind of situations when a company is going through a rough time. This is a book that I really like. Who influenced you the most? I think it’s my mom. As I grow up, I realized my personality and mindset is influenced by my mom. Independence is an example for it. What’s your guilty pleasure? Like watching movies all weekends or dressing some kind of way? My guilty pleasure is going on social medias. I think this is the guilty pleasure of everyone. Everyone feels guilty yet happy doing it. The positive side is that it connects people, and share informations really quick.

But negative side is that there’s a lot of fake news. I do try to use it less lately, to waste less time and focus on positive energy more. Are you a night owl or an early bird? I used to be a night owl but I’m trying to become an early bird. I feel like when I’m up early, I’m more mindful and a lot more productive. What inspires you in work or in life? I’m inspired a lot by talented people. I feel like I can be fully charged whenever I meet one. Like today’s talk with Ruby. The best part is with every talent person around me, I could always learn something from them. Sometimes, I feel inspired after an interview with a potential candidate.

Talking with my employees could also be very inspiring. Or maybe after a good movie, learning from the characters. It doesn’t have to be someone high level to take inspirations from. Talented people are everywhere so I feel very lucky that I’m in a community which amazing people. I’m also very inspired by talent people. Especially with young people working with me at Vietcetera. My last question for you would be if one day you stop working at OpenCommerce, what would you do? If one day, I no longer work here I have a dream of being able to inspire women to be themselves more. To take initiative for a better life.

If I no longer work here, I would better myself as a woman and learn more about different perspectives of different women. From there, I could spread the message of taking charge to better your life by your mindset and ability to many women. I think I’m with you on this. I’m already doing that actually. Hifive! Oh, Hi-five! Just doing anything I could. I’m currently assisting a few female founders. Those who are starting really early and they’re facing challenges that are that has to do with being a woman. As well as other general challenges of a startup too, and other activities that they could do.

And any chance I could get at work, I would empower I’d try to create a good environment for my teammates. Especially women who aren’t confident in their career. We could talk about this after this podcast! Thank you Phuong Anh for coming to our show. Really honored to have you on season 2. You’re one of our first guests. I wish that OpenCommerce will continue to thrive and hopefully our listeners will look forward to yours and OpenCommerce’s succes. Yes, thank you and thanks to Vietcetera team for having me on the show. I’ve learned a lot from your team. I wish that you will always succeed and stay safe so we could overcome this pandemic together! Okay! Thank you! You can listen to the full audio of this podcast on our Vietnam Innovators Viet Edition playlist on Spotify and Apple Podcast.

https://youtu.be/2UiEVTBdyDYWelcome to the 2nd season of Vietnam Innovators! Today, I’m honored to welcome a very special guest! She’s currently in Hanoi, during this difficult lockdown. I would like to introduce you guys to Ha Phuong Anh. She is Chief Revenue Officer at OpenComm

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